All prices are shown in Canadian dollars and exclude shipping charges.
Taxes are charged based on the current tax rates for the Province to which the order will ship.
We accept PayPal as our form of payment. If you would like to arrange a different type of payment, please contact us.
HOW DO WE PROTECT YOUR INFORMATION?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology to be accessible only by those authorized with special access rights and are required to keep the information confidential. After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.
$12 shipping on all orders within Canada
Free shipping on orders $99 and over (before tax).
All Items purchased via PayPal will be shipped out immediately.
At this time, we do not ship internationally.
All items purchased from Of Earth and Nature Natural Skincare will be shipped out via Canada Post Regular Parcel within 3 – 5 business days. You will receive an automated confirmation email from Of Earth and Nature once you have placed an order, followed by a shipping notification email with a tracking number once your order is shipped out.
*Shipping to remote and Northern areas of Canada, including but not limited to communities with postal codes beginning with A0K, A0P, G0G, P0L, P0T, P0V, R0B, S0J, T0H, T0P, T7Z, V0J, V0N, V0P, V0R, V0T, V0V, XOA, X0B, X0C, X0E, Y0B, Nunavut, parts of Labrador, and Northwest Territories, may have additional shipping billed separately.
Please contact us for a shipping quote prior to placing your order.
All orders will be shipped out Monday - Saturday (does not include holidays) from North Alton, Nova Scotia to the shipping address you entered on your account.
Of Earth and Nature Natural Skincare cannot be held responsible for any lost items due to incorrect shipping address entered on your account. So, please make sure that you entered the correct shipping address.
Of Earth and Nature Natural Skincare takes full responsibility of shipping out each order, and in doing so, carefully pack each order to ensure its safety during transit, and to ensure your order safely arrives at your door step. Please understand that once your package is shipped, we have no control over how the shipping carrier is handling the package.
Of Earth and Nature Natural Skincare also cannot be held responsible for any items arriving damaged (very rare) caused by the shipping carrier or other natural causes during transit.
Undeliverable Packages or 'Return To Sender'
In the event that a package is undeliverable and has been returned to Of Earth and Nature Natural Skincare, we will contact the customer as a courtesy. Shipping fees are non-refundable. Of Earth and Nature Natural Skincare cannot be held responsible for incorrect shipping information, postal errors, or unclaimed packages. Of Earth and Nature Natural Skincare may give the customer the option of a product refund or we may request an updated shipping address and charge any applicable reshipping fees.
Please contact us with any questions regarding shipping.
Refunds and Exchanges
We stand behind our products and hope that your order meets or exceeds your expectations. If you are unhappy with your order for any reason, please contact us by email at firstname.lastname@example.org or by phone, 1-902-599-0407. Customer satisfaction is very important to us and we will personally work with you.
However, if you are not happy with the product, send Of Earth and Nature Natural Skincare an email as soon you receive it. We can offer product replacement. Please keep in mind that you are responsible for any fees and the additional shipping fee associated with it should you request a product replacement.
All products are checked carefully before dispatch to the customer. Of Earth and Nature Natural Skincare cannot be held responsible for deterioration of the products due to the customer's incorrect storage conditions i.e., exposure to direct sunlight, frost, humidity or heat etc. The customer should ensure that the products are kept in cool and dry conditions (bathroom windowsills are often exposed to direct sunlight and so are the creams or products displayed on them).
Heat and Melt Warning
Of Earth and Nature Natural Skincare cannot be held responsible for products melting during transit. If you receive a product from us that arrives warm, melted, or has been left in the sun, keep the product in closed upright container and refrigerate for a few hours. This will generally firm the product and make it usable. Please contact Of Earth and Nature Natural Skincare with any questions prior to purchasing.
Suitability of Purpose
Of Earth and Nature Natural Skincare does not accept responsibility for misuse of our products. It is the responsibility of the customer to use the products with discretion. Of Earth and Nature Natural Skincare does not accept responsibility for damage or defect of goods arising from incorrect storage or use by the customer. Of Earth and Nature Natural Skincare accepts no liability for loss or consequential damage arising from the goods supplied.
Health & Safety
Of Earth and Nature Natural Skincare does not accept responsibility for the misuse of our products. It is the responsibility of the customer to use the products with discretion and check with a professional if in doubt. By purchasing our products you recognize and accept the fact that some natural ingredients, essential oils in particular, may still cause sensitivity in susceptible individuals and that Of Earth and Nature Natural Skincare will not be held responsible for such occurrences.
The privacy and security of your personal information is our priority. Of Earth and Nature Natural Skincare is committed to protecting your privacy and will never disclose your personal details to a third party without your consent, other than for the express purpose of delivering the purchased product or service requested. Of Earth and Nature Natural Skincare uses the information you provide to complete orders, keep you informed of the progress of your order & to send you further information. Your e-mail address will never be passed on to third parties.
Of Earth and Nature Natural Skincare cannot be held responsible for any adverse results or reactions from the use of products, product ingredients or other instructions or advice mentioned in this website.
Of Earth and Nature Natural Skincare does not offer medical advice and nothing in the site is intended to constitute medical advice or treatment advice. Always contact your physician with any questions you may have regarding a medical diagnosis, condition, or treatment. While we strive to provide you with as detailed of information as possible, every person is unique, and may have unique reactions. In case of reaction or allergy, immediately discontinue use.